WELL, NIAMH, IN A HSE CLINIC, DUBLIN. HAVE YOU READ THE HSE’s “VALUES IN ACTION”??

This photo above has been submitted to Streetdogs.blog the word on the street, by a distressed reader, who relates a lousy experience the reader had in a Dublin,  HSE, Local Clinic recently.

The reader is a regular patient in this particular clinic for minor ongoing treatment for some small wounds. On the said specific day in question, a new senior staff member assisted by a nursing student was present to deliver our reader’s treatment.

Now our reader has a non-English language name. This senior staff member on checking our reader’s file,  “DEMANDED TO BE TOLD THE PATIENT’S PROPER NAME IN ENGLISH” when our reader said they had no other name than the one written on their file, the senior member of staff continued with her demands. The student in an attempt to try and stem the hostile atmosphere in the room,  Interjecting to address the senior member of staff, by commenting to her,  that the patient’s name was their name! The senior member of staff became aggressive and turned to snarl at the patient. As you can imagine the patient, our reader left the room less than happy!

Now it so happens that the notice pictured above is located on the corridor wall, outside of the room where all this took place, located directly left of the door giving access to the said room. Our reader was so irate at the abuse and insulting attitude they had experienced from this senior staff member, that they took a photo of it,  for the purpose of further action about a  complaint to the HSE. And as the person in question had failed to identify themselves, our reader was forced to ask others who this senior nurse was.

You might notice what is said in the first two boxes in the column headed PERSONAL.     Also, the third box in the column headed WITH COLLEAGUES, well, the student certainly tried to do so, and congratulations to her, perhaps the master could learn from the pupil? And then there is the first box in the column entitled, WITH PATIENTS AND SERVICE USERS.  Obviously, none of this was read by the person who was treating our reader, the PATIENT!

streetdogs.blog the word on the street awaits to hear further developments from our reader.